BOOKING CANCELLATION BY THE CLIENT
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.
You will be liable to pay the cancellation or amendment charges shown below. From the booking date until 1 day before the check-in, there is no cancellation penalty.
- From 1 day before, until the check-in 100% of the total rent
- No-show 100% of the total prepayment amount
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform you that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation, and opposition with regard to your personal data, the company being responsible for the file.